A Great Day Out
A short but sweet exercise that works equally well in a F2F session or virtually. A simple way to start a course on managing expectations, understanding different perspectives or for exploring communication break down. DOWNLOAD NOW
Miscellaneous Videos
One of our members spotted this selection of videos and thought they may be of use to us when designing training sessions. A mixture of “How to” and “How not to…” do something, but also some examples of how to tackle various difficult scenarios. Not too cheesy and worth a look BROWSE VIDEOS NOW
Handle Difficult People
It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can…