Brief Explanation of different behaviour positions – based on the I’m OK, You’re OK grid. Useful for understanding behaviours, assertiveness and power in relationships. Taken from the Handle Difficult People Power Hour Module DOWNLOAD NOW
The topic of challenging conversations comes up many times, so I thought I’d try to collate a number of resources in one place. Radical Candor (Kim Scott) – the book is well-worth reading and here’s a handy YouTube Clip that you can use for yourself OR to send to participants to explain the concept as…
The Ego states described by Eric Berne are a great way to help people to tackle ‘difficult’ or unproductive behaviours. Delegates very quickly get the concept of parent, adult and child and even at an introductory level it can be very helpful. Soozi Parker very kindly shared an overview of the states and what they…
A short but sweet exercise that works equally well in a F2F session or virtually. A simple way to start a course on managing expectations, understanding different perspectives or for exploring communication break down. DOWNLOAD NOW
One of our members spotted this selection of videos and thought they may be of use to us when designing training sessions. A mixture of “How to” and “How not to…” do something, but also some examples of how to tackle various difficult scenarios. Not too cheesy and worth a look BROWSE VIDEOS NOW
It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can…
