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Overview of Ego Stages

November 1, 2020Materialsdifficult conversations, Difficult People, ego states, Transactional Analysisadmin

The Ego states described by Eric Berne are a great way to help people to tackle 'difficult' or unproductive behaviours. Delegates very quickly get the concept of parent, adult and child and even at an introductory level it can be very helpful. Soozi Parker very kindly shared an overview of the states and what they......

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A Great Day Out

September 17, 2020ActivitiesCommunication, Complaints, Customer Service, Difficult People, managing expectationsadmin

A short but sweet exercise that works equally well in a F2F session or virtually. A simple way to start a course on managing expectations, understanding different perspectives or for exploring communication break down. DOWNLOAD NOW This content is only available to logged in users.  If you would like to become a member of the...

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Miscellaneous Videos

March 14, 2020VideoCommunication, Difficult People, Feedbackadmin

One of our members spotted this selection of videos and thought they may be of use to us when designing training sessions. A mixture of "How to" and "How not to..." do something, but also some examples of how to tackle various difficult scenarios. Not too cheesy and worth a look BROWSE VIDEOS NOW This...

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Handle Difficult People

July 20, 2019Power HourBehaviour, Difficult People, Personal Effectiveness, Relationships, Transactional Analysisadmin

It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can......

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It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can...

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