Tag: Complaints

Home Posts Tagged "Complaints"

A Great Day Out

September 17, 2020Activities and ExercisesCommunication, Complaints, Customer Service, Difficult People, managing expectations

A short but sweet exercise that works equally well in a F2F session or virtually. A simple way to start a course on managing expectations, understanding different perspectives or for exploring communication break down. DOWNLOAD NOW This content is only available to logged in users. If you would like to become a member of the...

Handle Complaints

July 21, 2019Ready-Written Materials7 Step Approach, Complaints, Customer Service, Sales

This session on handling complaints aims to help people to understand what makes people complain, how they want to be treated, and provides some ideas about how to handle complaints effectively. In particular, by the end of the Power Hour attendees will be able to: Describe why people complain, and what they want when they complain Use......