A Great Day Out
A short but sweet exercise that works equally well in a F2F session or virtually. A simple way to start a course on managing expectations, understanding different perspectives or for exploring communication break down. DOWNLOAD NOW
Handle Complaints
This session on handling complaints aims to help people to understand what makes people complain, how they want to be treated, and provides some ideas about how to handle complaints effectively. In particular, by the end of the Power Hour attendees will be able to: Describe why people complain, and what they want when they complain Use…