The topic of challenging conversations comes up many times, so I thought I’d try to collate a number of resources in one place.
Radical Candor (Kim Scott) – the book is well-worth reading and here’s a handy YouTube Clip that you can use for yourself OR to send to participants to explain the concept as part of independent study before attending a session.
There’s also a treasure trove of brilliant resources that are free to use HERE.
SBID is also a handy model to use to help people learn to give feedback that may be difficult. Download the handout here.
Clare Samuels created the GUESTED model to help people to get it right. You can download a description of that HERE
Helping people to understand the LADDER OF INFERENCE can also help them to tackle difficult or sensitive situations with confidence. This YouTube video explains it well.
Using Transactional Analysis is also a great way to approach having challenging conversations or handling difficult people. These resources may be very useful. There’s also a summary of EGO STATES here.
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