Product was added to your cart

Tag: difficult conversations

Home Posts Tagged "difficult conversations"

Challenging Conversations

January 27, 2021Source Materials, Video Clipsdifficult conversations, Difficult People, Feedback

The topic of challenging conversations comes up many times, so I thought I'd try to collate a number of resources in one place. Radical Candor (Kim Scott) - the book is well-worth reading and here's a handy YouTube Clip that you can use for yourself OR to send to participants to explain the concept as......

Overview of Ego Stages

November 1, 2020Source Materialsdifficult conversations, Difficult People, ego states, Transactional Analysis

The Ego states described by Eric Berne are a great way to help people to tackle 'difficult' or unproductive behaviours. Delegates very quickly get the concept of parent, adult and child and even at an introductory level it can be very helpful. Soozi Parker very kindly shared an overview of the states and what they......