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Tag: managing expectations

Home Posts Tagged "managing expectations"

Tap it Out

September 30, 2021Activities and ExercisesCollaboration, Communication, managing expectationsadmin

A fun exercise with a serious undertone! Teams tap out tunes and ask team-mates to guess what they are playing. But there's a twist!! Can work virtually as well as Face-to-face, as long as you can set up break-out rooms. Using a drum or tambourine is recommended, but it's not necessary. A pencil on the...

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A Great Day Out

September 17, 2020Activities and ExercisesCommunication, Complaints, Customer Service, Difficult People, managing expectationsadmin

A short but sweet exercise that works equally well in a F2F session or virtually. A simple way to start a course on managing expectations, understanding different perspectives or for exploring communication break down. DOWNLOAD NOW This content is only available to logged in users.  If you would like to become a member of the...

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The 7 C's of Communication

September 17, 2020Source MaterialsCommunication, Customer Service, managing expectationsadmin

A neat way of introducing some of the basics of clear communication. Includes an introduction to positive, negative and neutral language which always switched on light bulbs. DOWNLOAD NOW This content is only available to logged in users.  If you would like to become a member of the Training Designer's Club, you can join here...

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Sort the Deck

September 17, 2020Activities and ExercisesCommunication, Goal Setting, Leadership, managing expectations, Objectivesadmin

A quick and simple exercise that links nicely to objectives and goal setting, but can also be used for communication skills, managing expectations, and as an introduction to leadership. This is a physical exercise, so an alternative for use in the virtual environment is included. DOWNLOAD NOW This content is only available to logged in...

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Lost in Translation

September 17, 2020Activities and ExercisesCommunication, Customer Service, internal customer service, managing expectations, Performance Managementadmin

A really simple exercise that examines how we all interpret phrases and instructions differently. A great exercise for an communication skills course, performance management, customer service or managing expectations. Works face-to-face and virtually. DOWNLOAD NOW This content is only available to logged in users.  If you would like to become a member of the Training...

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A really simple exercise that examines how we all interpret phrases and instructions differently. A great exercise for an communication skills course, performance management, customer service or managing expectations. Works face-to-face and virtually. DOWNLOAD NOW

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