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Lost in Translation

September 17, 2020ActivitiesCommunication, Customer Service, internal customer service, managing expectations, Performance Managementadmin

A really simple exercise that examines how we all interpret phrases and instructions differently. A great exercise for an communication skills course, performance management, customer service or managing expectations. Works face-to-face and virtually. DOWNLOAD NOW This content is only available to logged in users.  If you would like to become a member of the Training...

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Internal Customer Service Koosh Ball Exercise

October 29, 2019ActivitiesCommunication, Customer Service, internal customer service, team workadmin

This is a fun, energetic, short yet powerful exercise that illustrates how internal processes affect the service the external customer receives. All you need is 6-8 koosh balls (or bean bags), some stickers and some space. Can also be used for more general team work and collaborative working themes. DOWNLOAD NOW This content is only...

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This is a fun, energetic, short yet powerful exercise that illustrates how internal processes affect the service the external customer receives. All you need is 6-8 koosh balls (or bean bags), some stickers and some space. Can also be used for more general team work and collaborative working themes. DOWNLOAD NOW

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