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Tag: internal customer service

Home Posts Tagged "internal customer service"

Lost in Translation

Activities and Exercises, , , ,

A really simple exercise that examines how we all interpret phrases and instructions differently. A great exercise for an communication skills course, performance management, customer service or managing expectations. Works face-to-face and virtually. DOWNLOAD NOW This content is only available to logged in users.  If you would like to become a member of the Training...

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Internal Customer Service Koosh Ball Exercise

Activities and Exercises, , ,

This is a fun, energetic, short yet powerful exercise that illustrates how internal processes affect the service the external customer receives. All you need is 6-8 koosh balls (or bean bags), some stickers and some space. Can also be used for more general team work and collaborative working themes. DOWNLOAD NOW This content is only...

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