A really simple exercise that examines how we all interpret phrases and instructions differently. A great exercise for an communication skills course, performance management, customer service or managing expectations. Works face-to-face and virtually. DOWNLOAD NOW
This is a fun, energetic, short yet powerful exercise that illustrates how internal processes affect the service the external customer receives. All you need is 6-8 koosh balls (or bean bags), some stickers and some space. Can also be used for more general team work and collaborative working themes. DOWNLOAD NOW