Steven Covey's Circle of Control is one of the simplest, yet powerful models out there. Useful in a wide range of situations from personal effectiveness, to problem-solving; from leadership to influencing, it's a fundamental building block of so many core skills. This handout summarises it. DOWNLOAD NOW
This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time......
