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Tag: Circle of Control

Home Posts Tagged "Circle of Control"

Circle of Control

September 15, 2021Coaching Resources, Source MaterialsCircle of Control, circle of influence, Leadership, personal development, Personal Effectiveness, steven coveyadmin

Steven Covey's Circle of Control is one of the simplest, yet powerful models out there. Useful in a wide range of situations from personal effectiveness, to problem-solving; from leadership to influencing, it's a fundamental building block of so many core skills. This handout summarises it. DOWNLOAD NOW

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Customer Service

July 21, 2019Ready-Written MaterialsCircle of Control, Customer Service, Five F, Sales, Telephoneadmin

This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time......

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This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time...

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