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Customer Service

July 21, 2019Power Houradmin

This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time...

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Tags: Circle of Control, Customer Service, Five F, Sales, Telephone
Previous post Managing Transition in VUCA Environments Next post Handle Complaints

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This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time...

This content is only available to logged in users.  If you would like to become a member of the Training Designer's Club, you can join here

Please login / become a member

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