Tag: Telephone

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Customer Service

July 21, 2019Ready-Written MaterialsCircle of Control, Customer Service, Five F, Sales, Telephone

This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time......

Communicate (On The Telephone)

July 20, 2019Ready-Written MaterialsCommunication, Personal Effectiveness, Telephone

Even in today’s high-tech world, the telephone is still a vital business communication tool. More and more conversations take place on the move, on the back of emails and texts or are handled by anyone in a team in a contact centre, rather than a single point of contact. This makes it easy to use......