Even in this highly technological age, people still get things done through and with other people. We have to be able to communicate with each other, relate to one another, influence, persuade and motivate. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ.
Being able to manage ourselves and others successfully is often a crucial factor in our success. With a growing emphasis on ‘soft skills’, everyone needs to be able to sensitively handle other people, both within and outside the organisation.
This Power Hour Expert bite-size session is all about helping people to understand what emotional intelligence is all about, where they are already strong, and what they can do to develop any areas that may need working on to improve interpersonal relationships at work.
In particular, by completing this Power Hour session, participants will be able to:
- Describe (in broad terms) what emotional intelligence is and why it is important at work
- Recognise emotions in themselves and explain how they affect behaviour
- Explain 4 core emotional competences
- Take action to develop their own emotional intelligence