This session on handling different types of character is all about helping people to understand the types of people they work with and what they can do to get the most out of each. There is no single right way to lead: to be effective people must be able to adapt their style to suit the needs of the situation AND the needs of the individual. The needs of the individual depend of their level of skill and will but also on their personality and communication preferences.
In particular, by the end of the Power Hour delegates will be able to:
- Explain what factors determine our behaviour
- Describe and recognise four typical behavioural styles
- Explain the strengths of each style and the potential problems associated with them
- Identify specific things that they should do (and shouldn’t do) to get the most from each style.