Empathy is the ability to relate to the emotions of others. It's an essential workplace skill.
If you can empathise with other people, they'll likely respond in kind, making it easier to cooperate, collaborate and work as a team.
Potential customers, peripheral stakeholders, remote workers – sometimes it isn't easy to put yourself in the shoes of people you rarely encounter. Empathy Mapping is a way to get closer to what these people think and feel about your product, service or situation.
This article, shared by Jon Britain, outlines a seven-step process for creating your Empathy Map.
And here's a template for an empathy map that you can use.
Original article can be found on Mindtools and the template is available elsewhere.