Systems training can be dull, overwhelming and too forgettable. But using systems well is often fundamental to organisational efficiency. Susannah Simmons takes us through 7 pillars of designing systems training to ensure commitment and not just compliance.

Here are the 7 Pillars in brief.

https://trainingdesignersclub.co.uk/7-pillars-overview-slide/

And you can watch the recording here.

View the Jamboard we created during the session to see lots of different ways that we can make systems training more engaging.

AND here’s the User Persona Worksheet that Susannah refers to in the session.

In addition, here’s a quick guide to writing useful systems training objectives.